What is Complete Care?
PC Aid offers Complete Care for our new computer systems in increments of a year, up to 3 total years.  Basically it is a combination of Parts/Labor warranty and a PC HMO/Maintenance program. When purchased with any of our systems, the customer will know that any part/component that might fail will be replaced by PC Aid plus if any software issues (i.e. virus, bad driver, malicious software, adware) arise you can have PC Aid fix the issue with either very small flat fees and/or very small hourly charges for On-Site.

You will not have to put up with a system that is not working properly in order to save money for repairs... with Complete Care your hardware and software repairs will only incur minimal cost.

Parts Coverage
Standard Parts/Labor warranty will cover you for any (original/PC Aid Installed) component that might fail in the future, for length of the Complete Care Package.

Software Issues
Any software issues that you may encounter with your new PC will only cost you a small deductible for Off-Site repair or a small deductible plus very small hourly rates for On-Site repair.

Deductibles are very small, currently $39.  Please review current costs/procedures/coverage as stated in PC HMO/Maintenance Package. Hourly rates for any onsite or extra services is only $10/hr.  These rates are incredible and perfect for small businesses that do not have or need a full time IT/PC Support employee.   Please follow link to PC HMO/Maintenance Package for more information and pricing.

We of course do not do custom programming and therefore do not guarantee any software program and/or its ability to perform differently than what the original manufacturer intended or officially support.  If a program has a bug or issue with your configuration/hardware we are not responsible for this and will recommend options for you, but a solutions is not guaranteed.

Customer Installed Components
We strive to make each computer very reliable and take great effort in building and fine tunning every system.  We take precautions to prevent static damage to any component and are very carefull installing/removing vital components.  Due to our great warranty coverage and our reputation, we do not want any other shop or the actual customer to open/install/uninstall any internal component.  This is a reasonable request since our company is backing up our systems and workmanship.

Therefore, PC Aid Parts/Labor warranty is null if the system warranty seal is broken or tampered.  You can continue to receive our PC Aid HMO/Maintenance benefits and have us work on you system for stated costs.